Global Remote Application Deployment Engineer

KLA; Ann Arbor (MI); On-site; USD 111,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Job summary

KLA in Ann Arbor, MI is seeking a Product Support Engineer to enable deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise and collaboration with IT, security, and internal engineering teams.

The engineer will drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, and

Qualifications

• Bachelor's Degree Computer Science, Information Systems or related field of study.
• Minimum eight (8) years of experience supporting deployment, integration, and operational readiness of remote application solutions in customer environments.
• Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders.
• Strong understanding of REST APIs and system integration concepts.
• Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation.
• Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity.
• Experience or strong working knowledge of firewall rules, ACLs, and secure network access models.
• Ability to troubleshoot complex issues across application, infrastructure, and network domains.

Responsibilities

• Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.
• Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.
• Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.
• Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.
• Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.
• Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.
• Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.
• Work with geographically distributed teams and support customer deployments across global regions and time zones.
• Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.

Skills

REST APIs

Networking

Customer-facing

Deployment

Security

Global coordination

Education

Bachelor's Degree in Computer Science or related field

Job description

KLA in Ann Arbor, MI is seeking a Product Support Engineer to enable deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise and collaboration with IT, security, and internal engineering teams.

The engineer will drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, and