Product Support Engineer - Remote Applications

KLA; United States; Remote; USD 111,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off

Paid holidays

Wellness programs

Life insurance

Job summary

KLA, a global leader in semiconductor manufacturing solutions, is seeking a Product Support Engineer to drive deployment, integration, and operational readiness of remote application solutions in customer environments. This role collaborates with IT, security, and engineering teams to ensure secure, reliable, and scalable deployments.

You will lead end-to-end implementation activities, coordinate with distributed teams across time zones, resolve cross-layer issues, and enhance documentation and

Qualifications

• Customer-facing experience with stakeholders.
• Strong working knowledge of REST APIs and system integration.
• Experience across application, infrastructure, and network layers.
• Security and access controls knowledge.
• Ability to work across time zones and with distributed teams.

Responsibilities

• Lead end-to-end deployment activities for Remote Application Product deployments.
• Coordinate with IT, security, and tool-management teams for readiness and deployment dependencies.
• Support VM setup, VPN tunneling, authentication and authorization, and approvals.
• Troubleshoot issues across application, infrastructure, and network layers.
• Assist with firewall policies, DMZ, certificates, and secure access controls.
• Enable enterprise integration like LDAP, Active Directory, Kerberos, SSO, and certificate workflows.
• Collaborate with internal teams on installations, troubleshooting, upgrades, and documentation.
• Support global deployments across regions and time zones.
• Improve deployment readiness with better docs and onboarding workflows.

Skills

Customer Focus

Technical Problem Solving

Cross-Functional Collaboration

Deployment Execution

Security and Infrastructure Awareness

Global Stakeholder Management

REST APIs

Customer-facing communication

Tools

Linux

Windows

VPN

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description / Preferred Qualifications

KLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams.
The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.

Key Responsibilities

• Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.

• Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.

• Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.

• Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.

• Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.

• Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.

• Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.

• Work with geographically distributed teams and support customer deployments across global regions and time zones.

• Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.

Key Competencies

• Customer Focus-Engages customer stakeholders with clarity, ownership, and urgency.

• Technical Problem Solving- Analyzes issues across application, infrastructure, network, and security layers.

• Cross-Functional Collaboration- Coordinates effectively with customer teams and internal product, cyber, engineering, and support groups.

• Deployment Execution - Drives implementation milestones from readiness through stabilization.

• Security and Infrastructure Awareness - Understands secure access, firewall, VPN, certificates, identity, and enterprise controls.

• Global Stakeholder Management - Works effectively across regions, cultures, and time zones.

Preferred Qualifications

• Experience in implementing, deployments, support and field engineering.

• Experience supporting Applications and Products in hybrid enterprise environments.

• Strong experience in all flavors of Linux and Windows Operating systems and environments.

• Experience with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows.

• Experience supporting secure remote access platforms, customer-controlled access models, or operational support systems.

• Experience working in semiconductor, industrial, manufacturing, or high-security enterprise environments.

• Comfort working across time zones and supporting global customer deployments.

• Travel to customer sites

Minimum Qualifications

• Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders

• Strong understanding of REST APIs and system integration concepts

• Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation

• Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity

• Experience or strong working knowledge of firewall rules, ACLs, and secure network access models

• Ability to troubleshoot complex issues across application, infrastructure, and network domains

• Strong verbal and written communication skills for global cross-functional collaboration

• Ability to work independently in complex deployment environments while managing multiple stakeholders

Base Pay Range: $111,100.00 - $188,900.00 AnnuallyPrimary Location: USA-MI-Ann Arbor-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.