Global Relocation Consultant II: Guide & Coordinate

Compass International Holdings; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Compass International Holdings is seeking an International Assignment Consultant II to guide international and domestic assignees through relocation processes, ensuring policy adherence and excellent service. You will coordinate shipments, destination services, expense management, and client needs in line with Cartus standards.

The role emphasizes strong customer service, detailed policy guidance, and data management, with a focus on effective communication and problem-solving in relocation

Qualifications

• Bachelor’s degree or equivalent relocation work experience.
• Minimum of 2 years of related business experience in customer service in the relocation field.
• Relocation experience with client contact required.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

Responsibilities

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement.
• Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Problem-solving

Critical thinking

Relocation industry knowledge

Education

Bachelor’s degree or equivalent relocation work experience

Tools

Microsoft 365

Job description

Compass International Holdings is seeking an International Assignment Consultant II to guide international and domestic assignees through relocation processes, ensuring policy adherence and excellent service. You will coordinate shipments, destination services, expense management, and client needs in line with Cartus standards.

The role emphasizes strong customer service, detailed policy guidance, and data management, with a focus on effective communication and problem-solving in relocation