Global Programs Excellence Lead - Playbooks, Tools & Enablement

Apple Inc.; Cupertino, Northern (CA, KY); Hybrid; USD 186,000 - 280,000; Full time

Benefits offered by this job

Stock programs

RSU awards

Employee Stock Purchase Plan

Health benefits

Relocation assistance

Tuition reimbursement

Job summary

Apple Inc. in Cupertino, CA leads a pivotal CS & CSP program operations role within the WW Channel Sales Programs. You will guide a team to own processes, playbooks, tools, regional enablement, and KPI measurement, turning strategy into scalable playbooks and dashboards for leadership.

The position focuses on establishing global standards, simplifying execution for regional teams, and driving tool adoption across worldwide programs with strong cross-functional collaboration.

Qualifications

• 10+ years in program operations, business operations, or process/tools strategy roles.
• 3+ years leading and developing senior individual contributors.
• Demonstrated success building scalable operational frameworks across global or regional teams.
• Experience partnering with tool/engineering teams to translate business needs into product requirements.

Responsibilities

• Lead and develop a team owning Processes & Playbooks, Tool Development & Adoption, Regional Enablement, and KPIs & Measurement.
• Set the operational strategy that simplifies execution and reduces manual effort for regional teams globally.
• Establish global standards and playbooks that create consistency across programs.
• Own the measurement strategy for program performance and dashboards for leadership.
• Champion tool adoption and ensure guidance for field teams.

Skills

Program operations

Leadership

Global coordination

Tool/engineering collaboration

Job description

Apple Inc. in Cupertino, CA leads a pivotal CS & CSP program operations role within the WW Channel Sales Programs. You will guide a team to own processes, playbooks, tools, regional enablement, and KPI measurement, turning strategy into scalable playbooks and dashboards for leadership.

The position focuses on establishing global standards, simplifying execution for regional teams, and driving tool adoption across worldwide programs with strong cross-functional collaboration.