Global People Programs Excellence Lead

Socket.dev; Cupertino (CA); On-site; USD 170,000 - 250,000; Full time

Job summary

Apple is seeking a seasoned Program Excellence Lead within the WW CSP organization in Cupertino to lead a team owning Processes, Playbooks, and Tool Development. You will set global standards, drive adoption, and ensure metrics translate into actionable leadership insights across regions.

You will partner with cross-functional teams to simplify execution, reduce manual work, and maintain a scalable operational engine that aligns worldwide strategy with regional implementation.

Qualifications

• 10+ years of experience in program operations, business operations, or process/tools strategy roles.
• 3+ years of experience leading and developing senior individual contributors.
• Demonstrated success building scalable operational frameworks across global or regional teams.
• Experience partnering with tool/engineering teams to translate business needs into product requirements.

Responsibilities

• Lead and develop a team owning Processes & Playbooks, Tool Development & Adoption, Regional Enablement, and KPIs & Measurement.
• Set the operational strategy that simplifies execution and reduces manual effort for regional teams globally.
• Own the measurement strategy for program performance, ensuring dashboards and data translate into actionable insight for leadership.
• Champion tool adoption strategy, ensuring program needs are represented in tool development and field teams have clear guidance to use them effectively.
• Design and run communication rhythms between worldwide program strategy and regional execution teams.
• Partner closely with program experience leaders to ensure operational capability keeps pace with program innovation.

Skills

Program operations

Leadership

Global coordination

Tool development

Job description

Apple is seeking a seasoned Program Excellence Lead within the WW CSP organization in Cupertino to lead a team owning Processes, Playbooks, and Tool Development. You will set global standards, drive adoption, and ensure metrics translate into actionable leadership insights across regions.

You will partner with cross-functional teams to simplify execution, reduce manual work, and maintain a scalable operational engine that aligns worldwide strategy with regional implementation.