Global Program Manager — ERP/CRM & AI-Driven Ops

Astute Group; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Astute Group seeks a Global Program Manager to lead cross-functional programs across ERP, CRM, and analytics. You will connect business strategy with execution, uniting operations, sales, procurement, finance, IT, and partners to deliver measurable improvements across enterprise systems and workflows.

You will oversee SAP/Infor and Salesforce initiatives, utilize AI-enabled tools, and drive forecasting, reporting, and decision support in a fast-paced distribution environment.

Qualifications

• 5–7 years of experience in program or project management, operations, or related fields.
• Direct experience with ERP and CRM implementations, preferably Salesforce and/or Infor.
• Bachelor’s degree in a relevant discipline as listed in the qualifications.

Responsibilities

• Lead global programs improving logistics execution, visibility, and customer-facing workflows.
• Manage end-to-end ERP/CRM implementation, optimization, and user adoption.
• Partner with Operations, Sales, Procurement, Finance, IT and leadership to define scope, milestones, risks, and outcomes.
• Provide guidance to project resources and regional contributors as the function grows.
• Translate business requirements into scalable system, process, and reporting solutions.
• Develop dashboards, KPIs, risk logs, and executive reviews.
• Leverage AI, analytics, and automation to improve forecasting and decision making.
• Coordinate vendors, partners, and internal teams through requirements, data migration, testing, and training.
• Support data governance and reporting consistency across datasets.

Skills

Program management

Cross-functional leadership

Data-driven decision making

ERP/CRM optimization

Jira

Smartsheet

Microsoft Project

Visio

Confluence

Power BI

Tableau

Metabase

Domo

Salesforce

Infor

PMP

APICS CSCP

Lean Six Sigma

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Information Technology

Tools

Salesforce

Infor

Job description

Astute Group seeks a Global Program Manager to lead cross-functional programs across ERP, CRM, and analytics. You will connect business strategy with execution, uniting operations, sales, procurement, finance, IT, and partners to deliver measurable improvements across enterprise systems and workflows.

You will oversee SAP/Infor and Salesforce initiatives, utilize AI-enabled tools, and drive forecasting, reporting, and decision support in a fast-paced distribution environment.