Global Program Manager, Customer Surveys & Site Visits

Supermicro; San Jose (CA); On-site; USD 140,000 - 168,000; Full time

Job summary

Supermicro, a leading server, storage, and networking solutions provider, seeks a Senior Program Manager in a global role. You will lead customer questionnaire optimization, audit coordination, and cross-region initiatives to strengthen compliance and trust.

The position requires extensive program management, process governance, and data-driven enablement across NA, EMEA, and APAC. The role emphasizes building SOPs, automating questionnaire workflows, and training teams globally to shorten

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments (Supermicro-like).
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

Responsibilities

• Drive customer experience through management of questionnaires and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.
• Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.
• Deploy automation tools for questionnaire distribution and tracking management actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration and interoperability of responses across systems.
• Implement monitoring and analytics for real-time visibility.
• Build strong regional relationships across North America, EMEA, and APAC.
• Navigate cultural differences and compliance nuances.
• Balance global standardization with regional flexibility.

Skills

Program management

ISO compliance

Data center experience

Stakeholder management

Audit coordination

Process improvement

Job description

Supermicro, a leading server, storage, and networking solutions provider, seeks a Senior Program Manager in a global role. You will lead customer questionnaire optimization, audit coordination, and cross-region initiatives to strengthen compliance and trust.

The position requires extensive program management, process governance, and data-driven enablement across NA, EMEA, and APAC. The role emphasizes building SOPs, automating questionnaire workflows, and training teams globally to shorten