Sr. Program Manager - Global Customer Questionnaires, Customer Site Visits & Customer Relations

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Super Micro Computer Spain, S.L. is looking for a Senior Program Manager in San Jose, California, to drive global excellence in customer survey optimization and manage customer relationships. This role involves developing SOPs, deploying automation tools, and ensuring compliance across all regions.

The ideal candidate should have over 10 years of experience in program management, strong knowledge of ISO compliance, and the ability to navigate diverse cultural environments.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments.

Responsibilities

• Drive customer experience through management of customer questionnaires and site visits.
• Develop and enforce Standard Operating Procedures (SOPs) for customer engagement.
• Deploy automation tools for questionnaire distribution and tracking.

Skills

Program management experience

Knowledge of ISO compliance

Customer relations

Operational expertise

Job description

Super Micro Computer

Location: San Jose, California, United States

About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Job Summary: The Senior Program Manager will lead global excellence in customer survey optimization, on-site (audit) coordination, remediation and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.

Governance

• Drive customer experience through management of customer questionnaires and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.

Process Building

• Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.

Technology Implementation

• Deploy automation tools for questionnaire distribution and tracking management actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration and interoperability of responses across systems.
• Implement monitoring and analytics for real-time visibility.

Global Stakeholder Management

• Build strong regional relationships across North America, EMEA, and APAC.
• Navigate cultural differences and compliance nuances.
• Coordinate across time zones for consistent global execution.
• Balance global standardization with regional flexibility.

Key Outcomes

• Customer Questionnaire Optimization: Higher quality response rates and actionable insights.
• Information Quality : Improved compliance readiness and prompt communication of complete and accurate information.
• Customer Trust: Stronger relationships and higher site visit scores.
• Operational Alignment: Standardized SOPs across regions.
• Technology Enablement: Real-time visibility and reduced manual effort.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments (Supermicro-like).
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.