Global Customer Experience & Site Visit Program Manager

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Super Micro Computer Spain, S.L. is looking for a Senior Program Manager in San Jose, California, to drive global excellence in customer survey optimization and manage customer relationships. This role involves developing SOPs, deploying automation tools, and ensuring compliance across all regions.

The ideal candidate should have over 10 years of experience in program management, strong knowledge of ISO compliance, and the ability to navigate diverse cultural environments.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments.

Responsibilities

• Drive customer experience through management of customer questionnaires and site visits.
• Develop and enforce Standard Operating Procedures (SOPs) for customer engagement.
• Deploy automation tools for questionnaire distribution and tracking.

Skills

Program management experience

Knowledge of ISO compliance

Customer relations

Operational expertise

Job description

Super Micro Computer Spain, S.L. is looking for a Senior Program Manager in San Jose, California, to drive global excellence in customer survey optimization and manage customer relationships. This role involves developing SOPs, deploying automation tools, and ensuring compliance across all regions.

The ideal candidate should have over 10 years of experience in program management, strong knowledge of ISO compliance, and the ability to navigate diverse cultural environments.