Senior Global Customer Experience & Site Visit Program Lead

Supermicro; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Supermicro is seeking a Senior Program Manager in San Jose, California to lead global customer survey optimization and relationship management. This role plays a critical part in ensuring customer trust and operational alignment across various regions.

The ideal candidate should possess over 10 years of program management experience in technology or related fields and demonstrate skills in managing diverse global stakeholders. Join us to enhance customer experience through superior operational practices.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments.

Responsibilities

• Lead global excellence in customer survey optimization and relationship management.
• Drive customer experience through management of questionnaires and site visits.
• Develop and enforce Standard Operating Procedures for customer engagement.

Skills

Program management

Customer relations

ISO compliance

Stakeholder management

Job description

Supermicro is seeking a Senior Program Manager in San Jose, California to lead global customer survey optimization and relationship management. This role plays a critical part in ensuring customer trust and operational alignment across various regions.

The ideal candidate should possess over 10 years of program management experience in technology or related fields and demonstrate skills in managing diverse global stakeholders. Join us to enhance customer experience through superior operational practices.