Sr. Program Manager - Global Customer Questionnaires, Customer Site Visits & Customer Relations

Supermicro; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Supermicro is seeking a Senior Program Manager in San Jose, California to lead global customer survey optimization and relationship management. This role plays a critical part in ensuring customer trust and operational alignment across various regions.

The ideal candidate should possess over 10 years of program management experience in technology or related fields and demonstrate skills in managing diverse global stakeholders. Join us to enhance customer experience through superior operational practices.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments.

Responsibilities

• Lead global excellence in customer survey optimization and relationship management.
• Drive customer experience through management of questionnaires and site visits.
• Develop and enforce Standard Operating Procedures for customer engagement.

Skills

Program management

Customer relations

ISO compliance

Stakeholder management

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Req ID: 29338

Job Summary

The Senior Program Manager will lead global excellence in customer survey optimization, on-site (audit) coordination, remediation and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.

Essential Duties and Responsibilities

Governance

• Drive customer experience through management of customer questionnaires and site visits.
• Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
• Collaborate with regional department contacts to ensure consistent execution.

Process Building

• Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
• Identify and maintain expert contacts across departments.
• Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.

Technology Implementation

• Deploy automation tools for questionnaire distribution and tracking management actions.
• Build data platforms and infrastructure for actionable insights.
• Ensure integration and interoperability of responses across systems.
• Implement monitoring and analytics for real‑time visibility.

Global Stakeholder Management

• Build strong regional relationships across North America, EMEA, and APAC.
• Navigate cultural differences and compliance nuances.
• Coordinate across time zones for consistent global execution.
• Balance global standardization with regional flexibility.

Key Outcomes

• Customer Questionnaire Optimization: Higher quality response rates and actionable insights.
• Information Quality: Improved compliance readiness and prompt communication of complete and accurate information.
• Customer Trust: Stronger relationships and higher site visit scores.
• Operational Alignment: Standardized SOPs across regions.
• Technology Enablement: Real‑time visibility and reduced manual effort.

Qualifications

• 10+ years of program management experience in technology, server hardware, or manufacturing.
• Strong knowledge of ISO, environmental, and data center compliance frameworks.
• Proven expertise in operational and engineering environments (Supermicro-like).
• Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
• Experience managing global stakeholders across diverse cultures and regions.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.