Professional Services Manager - Remote (Central to Western US)

Lancope; Georgia; Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading technology solutions provider is seeking a Professional Services Manager for a remote role in the Central to Western US. This position involves managing a team of engineers to ensure successful delivery of professional services and driving customer success outcomes. The ideal candidate will have 5-10 years of experience in managing professional services teams and a Bachelor's degree in a technical discipline. Strong communication and leadership skills are essential. This role provides a unique opportunity to contribute to high-impact projects and build lasting customer relationships.

Qualifications

• 5-10 years experience managing Professional Services teams.
• Experience with major technology, network, and security vendors and their products.
• Must demonstrate strong presentation skills.

Responsibilities

• Manage a team of professional services engineers.
• Increase professional services revenue.
• Identify and drive service improvements.

Skills

Excellent communication

Team management

Relationship building

Education

Bachelor’s Degree in a technical discipline

Job description

Professional Services Manager - Remote (Central to Western US)

The Manager of Professional Services is responsible for managing the end-to-end delivery of client engagement projects, leading our Professional Services delivery and sales efforts within each of our defined target markets, and driving successful outcomes for our customers. This candidate and their teams are responsible for supporting presales services activities, successful solution implementation and delivery, creating new and managing existing fixed services offerings, resolving routine client requests, and managing overall customer satisfaction and escalations. This position reports to the Director of Professional Services.

Overview

Essential Duties and Responsibilities

Responsibilities

• Manage a team of professional services engineers that are the primary delivery vehicle for our customer success services.
• Develop, assist in selling, and manage the successful delivery and execution of the company’s portfolio of service offerings.
• Increase professional services revenue.
• Identify and build relationships with key stakeholders within our customer’s organizations.
• Identify and drive service improvement techniques that result in improved quality, effectiveness or efficiency of service delivery. Ensure the strategic plans of the team align with sales and overall company goals.

Qualifications

• Bachelor’s Degree in a technical discipline.
• 5-10 years experience managing Professional Services teams.
• Experience with major technology, network, and security vendors and their products.
• Experience with creating and successfully implementing new customer success services.
• Experience with working with sales teams to sell customer success services.
• Excellent communicator and experience working with senior level executives and decision makers; both within customer organizations and internal teams. Must be able to demonstrate strong presentation skills.

Other

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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