Senior Manager, Global Production Support - 24/7 Operations

Capital One; Houston (TX); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One is seeking a Senior Manager, Production Support for the PULSE Network in Houston, TX. You will lead a global, 24x7x365 team delivering operational excellence, incident response, and production monitoring in a high-touch command center.

You will drive SLA adherence, RCA, change governance, and playbooks while coordinating with IT and offshore contractors to ensure audit compliance and business impact analysis.

Qualifications

• Bachelor's Degree or Military Experience required.
• 2+ years in Process management.
• 2+ years in Project management.
• 2+ years in People management.
• 2+ years in Relationship management.

Responsibilities

• Creating and validating processes.
• Designing and producing metrics to measure efficiency.
• Driving process improvements aligned with customer outcomes.
• Analyzing and correcting data issues in department systems.
• Providing SME on processes in projects and meetings.
• Leading a high performing team of associates.

Skills

Process management

Project management

People management

Relationship management

Complex problem solving

Education

Bachelor's Degree or Military Experience

Master's Degree (preferred)

Job description

Capital One is seeking a Senior Manager, Production Support for the PULSE Network in Houston, TX. You will lead a global, 24x7x365 team delivering operational excellence, incident response, and production monitoring in a high-touch command center.

You will drive SLA adherence, RCA, change governance, and playbooks while coordinating with IT and offshore contractors to ensure audit compliance and business impact analysis.