Senior Production Operations Leader

Capital One Group; Plano (TX); Sur place; USD 149 000 - 170 000; Plein temps

Résumé du poste

Capital One is seeking a Senior Manager of Production Support for the PULSE Network to lead a global, 24x7 team delivering operational excellence, client servicing, and real-time monitoring. You will oversee incident response, data integrity, and regulatory notifications, while driving continuous process improvements.

The role requires strong people leadership, cross-functional collaboration, and adherence to SLAs, MTTR targets, and governance standards across production support processes.

Qualifications

• Bachelor’s Degree or Military Experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• At least 2 years of experience in Relationship management
• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems (preferred)

Responsabilités

• Creating and validating processes
• Designing and producing metrics to measure efficiency and effectiveness
• Driving process improvements aligned with customer outcomes
• Analyzing data issues with systems used by the department
• Serving as subject matter expert in projects and meetings
• Managing and leading a high performing team of associates

Connaissances

Process management

Project management

People management

Relationship management

Complex problem solving

Formation

Bachelor’s degree or Military experience

Master’s degree in Business/Process/Project or related fields

Description du poste

Capital One is seeking a Senior Manager of Production Support for the PULSE Network to lead a global, 24x7 team delivering operational excellence, client servicing, and real-time monitoring. You will oversee incident response, data integrity, and regulatory notifications, while driving continuous process improvements.

The role requires strong people leadership, cross-functional collaboration, and adherence to SLAs, MTTR targets, and governance standards across production support processes.