Global Production Support Leader, 24x7 Ops

Capital One Group; Plano (TX); Sur place; USD 149 000 - 170 000; Plein temps

Résumé du poste

Capital One in Plano, TX seeks a Senior Manager, Production Support for the PULSE Network. You will lead a global, 24x7 team of managers, associates, and contractors delivering operational excellence, incident response, and RCA.

This role oversees real-time dashboards, SLA adherence, and change management, acting as a liaison to Tech organizations. Strong process, project, and people leadership are required.

Qualifications

• Bachelor’s Degree or Military Experience.
• At least 2 years of experience in Process management.
• At least 2 years of experience in Project management.
• At least 2 years of experience in People management.
• At least 2 years of experience in Relationship management.

Responsabilités

• Create and validate processes.
• Design and produce metrics to measure efficiency.
• Drive process improvements aligned with customer outcomes.
• Analyze, identify, and correct data issues in department systems.
• Provide subject matter expertise on processes in projects and meetings.
• Manage and lead a high-performing team of associates.

Connaissances

Process management

Project management

People management

Relationship management

Formation

Bachelor's degree or Military experience

Description du poste

Capital One in Plano, TX seeks a Senior Manager, Production Support for the PULSE Network. You will lead a global, 24x7 team of managers, associates, and contractors delivering operational excellence, incident response, and RCA.

This role oversees real-time dashboards, SLA adherence, and change management, acting as a liaison to Tech organizations. Strong process, project, and people leadership are required.