Global Production Support: Application Specialist

Scotiabank; New York (NY); On-site; USD 155,000 - 189,000; Full time

Job summary

Scotiabank is seeking an Application Specialist in New York, NY to lead production support for critical prime services applications. You will coordinate across global teams and drive incident management, change requests, and releases using Jira and ServiceNow.

You will work closely with developers, analysts, and business teams to ensure platform resilience, perform problem management, and update runbooks for offshore teams. Strong Excel, SQL, Unix/Linux, and scripting skills are essential.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science or related field.
• Three years of experience in production issue management and change tracking with Jira.
• Experience administering incident and problem management with ServiceNow.

Responsibilities

• Lead production support for prime services application systems.
• Coordinate with global teams across US, Canada, Ireland, UK and India.
• Manage incident response and communicate with stakeholders during outages.

Skills

Jira

ServiceNow

Excel

Unix/Linux

SQL

Python

VBA

Splunk

Grafana

CI/CD

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

JIRA

Excel

Unix/Linux

SQL

Splunk

Grafana

VBA

Python

CI/CD tools

Job description

Scotiabank is seeking an Application Specialist in New York, NY to lead production support for critical prime services applications. You will coordinate across global teams and drive incident management, change requests, and releases using Jira and ServiceNow.

You will work closely with developers, analysts, and business teams to ensure platform resilience, perform problem management, and update runbooks for offshore teams. Strong Excel, SQL, Unix/Linux, and scripting skills are essential.