Hybrid Application Support Engineer - Finance & Data

SMBC Group; Jersey City (NJ); Hybrid; USD 95,000 - 156,000; Full time

Job summary

SMBC Group in Jersey City is seeking a skilled Production Support Engineer to maintain and optimize in-house business applications, data pipelines, and infrastructure for middle and back-office derivative trades.

You will handle incident management, system monitoring, and collaboration across teams to ensure continuity, reliability, and timely issue resolution while adhering to SLAs. Hybrid work arrangements apply, with office and remote options within a reasonable commuting distance.

Qualifications

• 3+ years of experience in production support or related roles.
• Experience in SQL, Python, PowerShell for monitoring and issue identification.
• Experience with regulatory reports and derivatives in financial services.
• Ability to navigate unstructured problems and drive clarity across teams.

Responsibilities

• Resolve application issues promptly to prevent disruption.
• Create dashboards to monitor system components and health.
• Monitor systems and ensure reports are produced on time according to SLA.
• Collaborate with peers and other teams to provide 24x6 support.

Skills

SQL

Python

PowerShell

Monitoring

Incident management

SRE methodologies

Automation

Cross-team collaboration

Tools

Power Automate

Copilot

Job description

SMBC Group in Jersey City is seeking a skilled Production Support Engineer to maintain and optimize in-house business applications, data pipelines, and infrastructure for middle and back-office derivative trades.

You will handle incident management, system monitoring, and collaboration across teams to ensure continuity, reliability, and timely issue resolution while adhering to SLAs. Hybrid work arrangements apply, with office and remote options within a reasonable commuting distance.