Global Product Support Engineer - ALD Systems 25-50% Travel

ASM; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM in Phoenix is seeking a Global Product Support Engineer to join the ALD team as a system-level expert responsible for ensuring performance, reliability, and manufacturability of next-generation ALD tools.

You will collaborate with Hardware, Electrical, Controls, Process, and Software teams, lead Alpha/Beta deployments, and support customer adoption through rigorous field feedback and rapid issue resolution.

Qualifications

• Bachelor’s degree in engineering or 5+ years of hands-on semiconductor equipment experience.
• Ability to operate at a system level and interface with hardware, software, and process teams.
• Willingness to travel 25–50%, depending on project cycle.

Responsibilities

• Act as the system-level technical expert supporting new product development.
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms.
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance.
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time.
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance.
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification.
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence.
• Provide detailed reporting and feedback on field issues to improve product robustness.
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases.

Skills

System-level thinking

Collaboration across disciplines

Travel readiness

Semiconductor equipment experience

Education

Bachelor’s degree in engineering

5+ years semiconductor equipment experience

Job description

ASM in Phoenix is seeking a Global Product Support Engineer to join the ALD team as a system-level expert responsible for ensuring performance, reliability, and manufacturability of next-generation ALD tools.

You will collaborate with Hardware, Electrical, Controls, Process, and Software teams, lead Alpha/Beta deployments, and support customer adoption through rigorous field feedback and rapid issue resolution.