Global Process Director, LLP SCO | Standardization & Growth

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Ohio seeks a Process Director LLP, SCO (US-O) to lead the design, standardization and implementation of global processes across LLP SCO operations.

You will drive initiatives that translate strategy into measurable financial and operational results, and champion a globally consistent way of working.

This role emphasizes operational excellence, stakeholder engagement and continuous improvement to support business growth and outstanding customer outcomes.

Qualifications

• Senior Project Management and change management expertise is required.
• LLP SCO / 4PL operational expertise and/or transport management knowledge is required.
• Operational transformation, continuous improvement and change management leadership experience is required.
• Knowledge and practice in process design, standardization and implementation is required.
• Exceptional stakeholder engagement, communication and influencing skills are required.
• Data-driven decision making, KPI management and root-cause analysis capability is required.

Responsibilities

• Develops, standardizes and deploys processes, training frameworks and operational playbooks across LLP SCO operations worldwide.
• Supports automation, digitalization and scalable operating model initiatives across global operations.
• Leads governance reviews, KPI management, root-cause analysis and continuous improvement activities.
• Champions operational excellence and ensures a globally consistent way of working.

Skills

Senior Project Management

Change Management

Stakeholder Engagement

Data-driven Decision Making

KPI Management

Job description

DHL Supply Chain in Ohio seeks a Process Director LLP, SCO (US-O) to lead the design, standardization and implementation of global processes across LLP SCO operations.

You will drive initiatives that translate strategy into measurable financial and operational results, and champion a globally consistent way of working.

This role emphasizes operational excellence, stakeholder engagement and continuous improvement to support business growth and outstanding customer outcomes.