Global HR Transformation Director - Strategy & Process

Deutsche Post; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

DHL is seeking a Business Support & Strategic Projects Director to drive HR process optimization across the globe. The role leads large-scale transformation programs, defines scope, timelines and benefits, and partners with regional HR teams to standardize practices.

You will manage complex, cross-functional initiatives, deliver process improvements, and coordinate transitions with outsourcing providers. Prince II or ITIL certifications are highly valued.

Qualifications

• Demonstrated ability to lead teams and work cross functionally.
• Solid Project/Program Management experience leading large-scale projects.
• Good general business and operational management experience.
• Solid record of delivering results and improvements across HR processes.
• Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems).
• Prince II / ITIL certification or equivalent work experience.

Responsibilities

• Engage with HR stakeholders across regions and the BPO peer group.
• Provide guidance on process-related topics of medium to high complexity.
• Translate customer requirements into practical, scalable solutions.
• Align proposed process changes with regional and country HR representatives.
• Collaborate with DHL HR Centres of Excellence (CoE).
• Lead HR transformation projects and system rollouts.
• Define and document project scope, objectives, and requirements.
• Ensure delivery of projects on time, within scope and quality standards.
• Coordinate global transitions and deployment of new services.
• Develop outsourcing plans and business cases (BCA).
• Consult on transitions to outsourcing providers.
• Gather and consolidate improvement opportunities from requirements and change requests.

Skills

Leadership

Cross-functional collaboration

Project/Program Management

HR processes

Change management

Stakeholder management

Education

Prince II / ITIL certification

Tools

HR systems

Job description

DHL is seeking a Business Support & Strategic Projects Director to drive HR process optimization across the globe. The role leads large-scale transformation programs, defines scope, timelines and benefits, and partners with regional HR teams to standardize practices.

You will manage complex, cross-functional initiatives, deliver process improvements, and coordinate transitions with outsourcing providers. Prince II or ITIL certifications are highly valued.