Process Director LLP SCO

DHL Germany; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain in the United States is seeking a Process Director LLP, SCO (US-O) to lead the design, standardization and implementation of global processes across LLP SCO operations. You will drive initiatives translating strategy into measurable financial and operational results, focusing on start-up standards and continuous improvement.

The role emphasizes operational excellence, governance, KPI management and stakeholder engagement to enable growth and outstanding customer outcomes in a

Qualifications

• Senior Project Management and change management expertise, required.
• LLP SCO / 4PL operational expertise and/or transport management knowledge, required.
• Operational transformation, continuous improvement and change management leadership experience, required.
• Knowledge and practice in process design, standardization and implementation, required.
• Exceptional stakeholder engagement, communication and influencing skills, required.
• Data-driven decision making, KPI management and root-cause analysis capability, required.

Responsibilities

• Develops, standardizes and deploys processes across LLP SCO operations worldwide.
• Supports automation, digitalization and scalable operating model initiatives.
• Develops processes to establish and embed best practices including implementation & Start Up (First Priority).
• Leads governance reviews, KPI management and continuous improvement activities.

Skills

Senior Project Management

Change Management

Stakeholder Engagement

Data-Driven Decision Making

KPI Management

Job description

Process Director LLP, SCO (US-O)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

We're looking for a strategic and driven leader to help shape the future of our LLP SCO operating model. In this role, you'll lead the design, standardization and implementation of global processes, ensuring consistency and excellence across our operations. You'll drive initiatives that translate strategy into measurable financial and operational results, enhancing key areas such as Implementation and Start-Up standards.

By championing operational excellence, service quality, process standardization and capability development, you'll play a key role in supporting business growth, delivering outstanding customer outcomes and creating a globally consistent way of working.

Responsibilities

• Develops, standardizes and deploys processes, training frameworks and operational playbooks across LLP SCO operations worldwide.
• Supports automation, digitalization and scalable operating model initiatives across global operations.
• Develops processes and standardization to establish and embed as widespread practice ‘the best way we know how’ including in areas such as:
• Implementation & Start Up Practices (First Priority)
• Opportunity to Delivery (O2D) practices in LLP SCO
• Offshoring processes (both those for establishing transfers and then running steady-state)
• Establishes process maturity that connects strongly across other standardization functions e.g.:
• Transport of Tomorrow (ToT) standard transport management processes leveraging OTM Cloud
• Modular Standardization initiatives (Including MOZAIC process portal)
• DSC Quality Management Systems
• Leads governance reviews, KPI management, root-cause analysis and continuous improvement activities.

Required Education and Experience

• Senior Project Management and change management expertise, required.
• LLP SCO / 4PL operational expertise and/or transport management knowledge, required.
• Operational transformation, continuous improvement and change management leadership experience, required.
• Knowledge and practice in process design, standardization and implementation, required.
• Exceptional stakeholder engagement, communication and influencing skills, required.
• Data-driven decision making, KPI management and root-cause analysis capability, required.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.