Global Process Architect, AI-Driven Field Ops

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon Data Services, Inc. in Seattle is seeking a Global Process Manager for AWS Global Field Operations. You will lead improvement projects from workflow mapping to measurable results and own a portfolio of global operational processes across field teams worldwide.

You will design processes for new programs, partner with field technicians and operations leaders, and leverage AI tools to draft and maintain process documentation, reducing manual work and accelerating improvements.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Lead process improvement projects from start to finish: map the current workflow, find the waste, run workshops with the people doing the work, and follow actions through to measurable results.
• Own a portfolio of global operational processes and keep them accurate, simple and easy to follow.
• Review and act on incoming change requests from field technicians, program teams and partners, and spot patterns indicating bigger problems.
• Design processes from scratch for new programs and customers, working with their teams to get them ready to launch.
• Use AI tools to draft, update and maintain process documentation, cutting manual effort so your time goes into improvement.
• Set improvement targets for your processes, track them with data, and report progress to operations leaders.

Skills

Program management

Process improvement

Excel advanced

SQL

Data-driven decision making

Cross-functional collaboration

Tools

Excel

SQL

Job description

Amazon Data Services, Inc. in Seattle is seeking a Global Process Manager for AWS Global Field Operations. You will lead improvement projects from workflow mapping to measurable results and own a portfolio of global operational processes across field teams worldwide.

You will design processes for new programs, partner with field technicians and operations leaders, and leverage AI tools to draft and maintain process documentation, reducing manual work and accelerating improvements.