Global Process Manager, AWS GFO, AWS Global Field OPerations (GFO)

Amazon.com Inc.; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon Data Services, Inc. in Seattle is seeking a Global Process Manager for AWS Global Field Operations. You will lead improvement projects from workflow mapping to measurable results and own a portfolio of global operational processes across field teams worldwide.

You will design processes for new programs, partner with field technicians and operations leaders, and leverage AI tools to draft and maintain process documentation, reducing manual work and accelerating improvements.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Lead process improvement projects from start to finish: map the current workflow, find the waste, run workshops with the people doing the work, and follow actions through to measurable results.
• Own a portfolio of global operational processes and keep them accurate, simple and easy to follow.
• Review and act on incoming change requests from field technicians, program teams and partners, and spot patterns indicating bigger problems.
• Design processes from scratch for new programs and customers, working with their teams to get them ready to launch.
• Use AI tools to draft, update and maintain process documentation, cutting manual effort so your time goes into improvement.
• Set improvement targets for your processes, track them with data, and report progress to operations leaders.

Skills

Program management

Process improvement

Excel advanced

SQL

Data-driven decision making

Cross-functional collaboration

Tools

Excel

SQL

Job description

Global Process Manager, AWS GFO, AWS Global Field Operations (GFO)

Job ID: 10592654 | Amazon Data Services, Inc.

Do you love fixing how work gets done, not just writing it down? Help AWS make operational processes simpler, safer and faster for field teams supporting infrastructure in places most people never see.

In this role you will:

• Lead improvement projects from workflow mapping to measurable results
• Own and continuously improve global operational processes
• Help new programs design their ways of working from scratch
• Partner with field technicians, program managers, operations leaders, and safety and security teams
• Use AI tools to cut manual effort and keep processes up to date

Key job responsibilities

• Lead process improvement projects from start to finish: map the current workflow, find the waste, run workshops with the people doing the work, and follow actions through to measurable results.
• Own a portfolio of global operational processes and keep them accurate, simple and easy to follow.
• Review and act on incoming change requests from field technicians, program teams and partners, and spot the patterns that point to a bigger problem.
• Design processes from scratch for new programs and customers, working with their teams to get them ready to launch.
• Use AI tools to draft, update and maintain process documentation, cutting manual effort so your time goes into improvement.
• Set improvement targets for your processes, track them with data, and report progress to operations leaders.
• Work with safety, security and quality partners so processes meet safety and compliance standards.
• Step in quickly when a field issue needs a procedure changed, and make sure the fix sticks.
• Share what works across teams, including supporting teams that don't have their own process expertise.

A day in the life

Your main focus is making global operational processes work better. Most weeks you're running an improvement project: mapping a workflow with the team, running a workshop to find waste, then following up on the actions until they're done and the results show up in the data.

You also own a set of processes from start to finish. You'll handle change requests from technicians and program teams around the world, talk with the people who use your processes, and update them yourself with AI tools, so your time goes on improving things rather than paperwork.

Some days you'll help a new program build its processes from scratch, or step in when something in the field needs a fast fix.

About the team

We support AWS infrastructure outside the traditional data center: at customer sites, partner locations and new programs around the world. Our mission is to give these customers the best end-to-end support, safely and reliably, wherever the work happens.

You'll join a small global process team that gives field technicians, coordinators and partner vendors clear, simple ways of working. You'll work with operations leaders, program managers, safety and security partners, and the people doing the work on site.

The problems you'll solve are real and visible: steps that slow technicians down, handoffs that break between teams, and new programs that need processes built from scratch. We're growing quickly, so there's more work than people, and plenty of room to shape how we operate.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience building processes, project management, and schedules
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 2+ years of communicating with and presenting to executive and senior audiences experience
• Experience with six sigma tools and Lean techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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