Global Process Lead: AI-Driven Operational Improvements

Amazon Web Services (AWS); Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Global Process Manager to own and improve global operational processes for AWS field teams.

You will lead projects from workflow mapping to measurable results, partnering with technicians, program managers, and safety teams, while leveraging AI to reduce manual effort and keep processes current. You will design processes for new programs, track performance with data, and ensure scalable, compliant workflows across worldwide operations.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookUps) and SQL experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Lead improvement projects from workflow mapping to measurable results.
• Own and continuously improve global operational processes.
• Help new programs design their ways of working from scratch.
• Partner with field technicians, program managers, operations leaders, and safety and security teams.
• Use AI tools to cut manual effort and keep processes up to date.
• Set improvement targets for your processes, track them with data, and report progress to operations leaders.

Skills

Project management

Data-driven decision making

Cross-functional collaboration

Tools

Excel

SQL

Job description

Amazon Data Services, Inc. is seeking a Global Process Manager to own and improve global operational processes for AWS field teams.

You will lead projects from workflow mapping to measurable results, partnering with technicians, program managers, and safety teams, while leveraging AI to reduce manual effort and keep processes current. You will design processes for new programs, track performance with data, and ensure scalable, compliant workflows across worldwide operations.