AI-Driven Global Process Improvement Lead

Amazon Web Services (AWS); Bellevue (WA); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon Data Services, Inc. seeks a Global Process Manager to own and improve a portfolio of global operational processes.

You will lead projects from workflow mapping to measurable results, partnering with field technicians, program managers, safety and security teams, and operations leaders to cut manual effort using AI tools and keep processes current. In this role you’ll design processes for new programs, set targets, and track progress with data, ensuring compliance and clear documentation

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Responsibilities

• Lead improvement projects from workflow mapping to measurable results
• Own and continuously improve global operational processes
• Help new programs design their ways of working from scratch
• Partner with field technicians, program managers, operations leaders, and safety and security teams
• Use AI tools to cut manual effort and keep processes up to date
• Design processes from scratch for new programs and customers, working with their teams to get them ready to launch
• Set improvement targets for your processes, track them with data, and report progress to operations leaders
• Share what works across teams, including supporting teams that don't have their own process expertise

Tools

Excel

SQL

Job description

Amazon Data Services, Inc. seeks a Global Process Manager to own and improve a portfolio of global operational processes.

You will lead projects from workflow mapping to measurable results, partnering with field technicians, program managers, safety and security teams, and operations leaders to cut manual effort using AI tools and keep processes current. In this role you’ll design processes for new programs, set targets, and track progress with data, ensuring compliance and clear documentation