Senior Premier Support Engineer – Strategic Accounts

Databricks Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Databricks is seeking an experienced Premier Support Engineer to provide high-touch support for strategic customers, coordinating with Engineering, Product, and Accounts teams to drive rapid resolution.

The role emphasizes proactive engagement, executive-level communication, and strong problem-solving in a distributed Big Data environment. Fluency in Korean and professional English are required.

Qualifications

• 5+ years of customer-facing experience in related roles.
• Minimum 3 years designing and developing Python/Java/Scala-based applications.
• Strong project management skills and ability to drive multiple work streams.
• Proven analytical and problem-solving skills in distributed big data environments.
• Excellent written and verbal communication with non-technical stakeholders.
• Native-level Korean with professional English proficiency.

Responsibilities

• Manage large strategic accounts to provide high-touch support experience.
• Project manage all open support cases to expedite ticket closure.
• Coordinate with Engineering, Product, SMEs, and Accounts Teams to resolve tickets.
• Engage on business-impacting situations and recover functionality for customers.
• Interact with Senior Leadership to remove roadblocks and mitigate issues.
• Lead customer communication and roundtables to strengthen relationships.
• Drive customer self-sufficiency in engaging with Databricks Support and tools.

Skills

Customer-facing experience

Python/Java/Scala development

Project management

Analytical problem-solving

Executive communication

English proficiency

Korean language

Tools

Python

Java

Scala

Job description

Databricks is seeking an experienced Premier Support Engineer to provide high-touch support for strategic customers, coordinating with Engineering, Product, and Accounts teams to drive rapid resolution.

The role emphasizes proactive engagement, executive-level communication, and strong problem-solving in a distributed Big Data environment. Fluency in Korean and professional English are required.