Senior Manager, Premier Support Engineering

United States Digital Space LLC; Paris (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy

New hire stock equity (RSUs)

Employee stock purchase plan (ESPP)

Continuous professional development

Inclusive culture and Community Guilds

Job summary

Datadog, a leading observability and security platform, is seeking a senior leader to manage and mentor Premier Support Engineers. You will own team accountability, drive performance reviews, and collaborate with senior leadership on initiatives to improve productivity and client success.

You are a proactive, data-driven, client-centric thinker with programming experience and basic Linux knowledge. You will handle escalations, partner across internal teams, and help grow a diverse, inclusive

Qualifications

• Experience leading a team, including other managers.
• Client-centric mindset with data-driven decision making.
• Able to manage escalations and collaborate cross-functionally.
• Some programming experience and basic Linux knowledge.

Responsibilities

• Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the company’s 400+ integrations
• Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Skills

People management

Mentorship

Team leadership

Programming experience

Linux basics

Open-source contributions

Job description

Datadog, a leading observability and security platform, is seeking a senior leader to manage and mentor Premier Support Engineers. You will own team accountability, drive performance reviews, and collaborate with senior leadership on initiatives to improve productivity and client success.

You are a proactive, data-driven, client-centric thinker with programming experience and basic Linux knowledge. You will handle escalations, partner across internal teams, and help grow a diverse, inclusive