Global Premier Support Leader

Databricks Inc.; San Francisco (CA); On-site; USD 200,000 - 275,000; Full time

Job summary

Databricks Inc. is seeking a senior leader to head the Premier Support team.

You will hire, mentor, and grow a team of Designated Support Engineers delivering white-glove support for enterprise customers, while partnering with field, product, and GTM teams to optimize post-sale experiences and reduce time to mitigation. You will drive KPI-focused improvements, lead high-impact initiatives, and collaborate across global teams.

Qualifications

• 15+ years of industry experience.
• 7+ years of management experience.
• Proven ability to hire and scale high-performing teams.
• Experience working with strategic customers and cross-functional partners.
• 5+ years of technical leadership in Python, Java or Scala-based development, SQL databases, Linux/Unix, or cloud platforms.

Responsibilities

• Lead and manage a team of Designated Support Engineers (DSE).
• Hire, onboard, and develop the team to scale with business needs.
• Identify and implement process improvements to meet KPIs.
• Partner with field, engineering, support, product, and GTM teams.
• Coordinate with customers and regional leadership to resolve blockers and drive satisfaction.
• Conduct internal and external Support Experience QBRs.

Skills

Leadership

Hiring/mentoring

Cross-functional

Cloud/DevOps experience

Python/Java/Scala

SQL

Linux/Unix

Education

B.S. in Computer Science or related field

M.S. preferred

Tools

Python

Java

Scala

SQL

Linux/Unix

AWS

Azure

GCP

Job description

Databricks Inc. is seeking a senior leader to head the Premier Support team.

You will hire, mentor, and grow a team of Designated Support Engineers delivering white-glove support for enterprise customers, while partnering with field, product, and GTM teams to optimize post-sale experiences and reduce time to mitigation. You will drive KPI-focused improvements, lead high-impact initiatives, and collaborate across global teams.