Senior Manager, Enterprise Support & Customer Experience

Cacheflow; California (MO); On-site; USD 150,000 - 225,000; Full time

Job summary

Databricks, a Data + AI company, is seeking a seasoned leader for Premier Support to hire, mentor, and grow a world‑class team of Designated Support Engineers. You will partner with field and product teams to deliver exceptional post‑sales support and drive customer satisfaction.

The role requires extensive leadership experience, strong technical background, and the ability to influence senior stakeholders across global teams. Travel to team locations may be required.

Qualifications

• 15+ years of industry experience, with at least 7+ years of management experience.
• Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles.
• 5+ years of technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms.

Responsibilities

• Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
• Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
• Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
• Contribute to program enhancements and offerings tailored to evolving customer needs
• Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
• Conduct internal and external Support Experience QBRs

Skills

Leadership

Hiring

Mentoring

Cross-functional collaboration

Strategic customer engagement

Education

B.S. in Computer Science or related field

Tools

Python

Java

Scala

SQL

Linux/Unix

AWS/Azure/GCP

Job description

Databricks, a Data + AI company, is seeking a seasoned leader for Premier Support to hire, mentor, and grow a world‑class team of Designated Support Engineers. You will partner with field and product teams to deliver exceptional post‑sales support and drive customer satisfaction.

The role requires extensive leadership experience, strong technical background, and the ability to influence senior stakeholders across global teams. Travel to team locations may be required.