Team Lead, Premier Support Engineering

Seoulstart; Denver (CO); On-site; USD 180,000 - 240,000; Full time

Job summary

Datadog in San Mateo, CA, is seeking a Senior Engineering Manager to lead and mentor a team of Premier Support Engineers. You will own accountability for team performance, work with upper management on reviews and development planning, and oversee onboarding and training for new hires.

The role emphasizes coaching, strategic people management, and building strong cross-functional partnerships to ensure exceptional client support across Datadog’s extensive integrations.

Qualifications

• Lead and mentor a team of Premier Support Engineers.
• Partner with upper management on performance reviews and development plans.
• Oversee onboarding and training of new hires.

Responsibilities

• Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations.
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
• Ensure successful training and onboarding of new hires.
• Guide the team…

Skills

Team management

Mentoring

Coaching

Performance management

Stakeholder management

Engineering leadership

Job description

Datadog in San Mateo, CA, is seeking a Senior Engineering Manager to lead and mentor a team of Premier Support Engineers. You will own accountability for team performance, work with upper management on reviews and development planning, and oversee onboarding and training for new hires.

The role emphasizes coaching, strategic people management, and building strong cross-functional partnerships to ensure exceptional client support across Datadog’s extensive integrations.