Global Portuguese Order Specialist — End-to-End Logistics

speakit; Kentucky; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Monthly performance bonus

Private health insurance

Meal voucher

Relocation package

Learning & development programs

Career progression

Multicultural environment

Job summary

speakit seeks a Portuguese-speaking Order Management Specialist to oversee the end-to-end order processing lifecycle for business accounts within our international operations. You will ensure accurate order execution, timely delivery tracking, and invoicing queries while maintaining data integrity in CRM/ERP systems.

You will collaborate with supply chain, logistics, and sales teams to resolve issues, manage returns and price adjustments, and provide excellent client service in Portuguese and

Qualifications

• Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
• Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
• Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
• Strong problem-solving, organizational, and multitasking skills with high attention to detail.
• Excellent communication skills for professional client interaction in Portuguese.

Responsibilities

• Receive, validate, and process customer orders in the system accurately.
• Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
• Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
• Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
• Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
• Maintain accurate customer records and master order data within the CRM and ERP systems.
• Support period-end reporting and operational alignment across regional logistics networks.

Skills

Portuguese fluency

English fluency

Order management

ERP knowledge

Excel

Tools

SAP

Oracle

Salesforce CRM

Job description

speakit seeks a Portuguese-speaking Order Management Specialist to oversee the end-to-end order processing lifecycle for business accounts within our international operations. You will ensure accurate order execution, timely delivery tracking, and invoicing queries while maintaining data integrity in CRM/ERP systems.

You will collaborate with supply chain, logistics, and sales teams to resolve issues, manage returns and price adjustments, and provide excellent client service in Portuguese and