Portuguese Order Management Specialist - Athens

speakit; Kentucky; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Monthly performance bonus

Private health insurance

Meal voucher

Relocation package

Learning & development programs

Career progression

Multicultural environment

Job summary

speakit seeks a Portuguese-speaking Order Management Specialist to oversee the end-to-end order processing lifecycle for business accounts within our international operations. You will ensure accurate order execution, timely delivery tracking, and invoicing queries while maintaining data integrity in CRM/ERP systems.

You will collaborate with supply chain, logistics, and sales teams to resolve issues, manage returns and price adjustments, and provide excellent client service in Portuguese and

Qualifications

• Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
• Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
• Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
• Strong problem-solving, organizational, and multitasking skills with high attention to detail.
• Excellent communication skills for professional client interaction in Portuguese.

Responsibilities

• Receive, validate, and process customer orders in the system accurately.
• Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
• Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
• Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
• Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
• Maintain accurate customer records and master order data within the CRM and ERP systems.
• Support period-end reporting and operational alignment across regional logistics networks.

Skills

Portuguese fluency

English fluency

Order management

ERP knowledge

Excel

Tools

SAP

Oracle

Salesforce CRM

Job description

On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused Portuguese-Speaking Order Management Specialist to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.

Responsibilities

• Receive, validate, and process customer orders in the system accurately.
• Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
• Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
• Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
• Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
• Maintain accurate customer records and master order data within the CRM and ERP systems.
• Support period-end reporting and operational alignment across regional logistics networks.

• Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
• Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
• Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
• Strong problem-solving, organizational, and multitasking skills with high attention to detail.
• Excellent communication skills for professional client interaction in Portuguese.

• Competitive remuneration package.
• Monthly performance bonus.
• Private health insurance.
• Meal voucher.
• Relocation package (flight tickets, temporary accommodation, and local administrative support).
• Ongoing learning & development programs and clear internal career progression pathways.
• Collaborative, multicultural environment within modern office facilities.