Global Pet Food CSR & Import/Export Specialist

United Petfood Group; Mishawaka (IN); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

United Petfood is seeking a dedicated Customer Service Representative to handle inquiries, resolve issues, and ensure customer satisfaction. The role focuses on order management, documentation, and collaboration across departments to maintain high service standards.

The CSR will assist with orders, tracking, returns, and import/export paperwork while maintaining accurate records and providing timely updates to customers and team members.

Qualificações

• High school diploma or equivalent required; additional degrees preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and in a team.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Identify and resolve customer issues; escalate when necessary.
• Maintain deep product knowledge to provide accurate information.
• Assist customers with order placement, tracking, and returns.
• Prepare and manage import/export paperwork and ensure compliance.
• Record customer interactions and transactions in the service database.
• Gather and report customer feedback to improve products and services.
• Collaborate with other teams to ensure a seamless experience.
• Adhere to data privacy and confidentiality guidelines.

Conhecimentos

Verbal communication

Written communication

Microsoft Office

Problem solving

Multitasking

Teamwork

Formação académica

High school diploma

Associate's degree

Bachelor's degree

Descrição da oferta de emprego

United Petfood is seeking a dedicated Customer Service Representative to handle inquiries, resolve issues, and ensure customer satisfaction. The role focuses on order management, documentation, and collaboration across departments to maintain high service standards.

The CSR will assist with orders, tracking, returns, and import/export paperwork while maintaining accurate records and providing timely updates to customers and team members.