Pet Parent Customer Experience Specialist

Just-Food-For-Dogs; Tustin (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

JustFoodForDogs, LLC in Tustin, CA is seeking a Customer Service Specialist who enjoys helping people and pets. You will be the primary contact for pet parents, answering questions, resolving issues, and guiding them on our products and services.

This role requires a friendly, organized, and solutions-oriented approach to create positive customer experiences. Join a fast-paced team that values service excellence, uses Salesforce, and supports a range of pet nutrition products.

Qualifications

• 2+ years of customer service experience in a call center, retail, hospitality, or similar environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working across multiple systems and communication channels.
• Ability to remain calm and professional when handling challenging situations.
• Passion for helping customers and delivering exceptional service.
• Experience with CRM systems such as Salesforce is a plus.

Responsibilities

• Support pet parents through phone and email.
• Answer questions about products, orders, subscriptions, shipping, and account information.
• Resolve customer concerns with empathy and professionalism.
• Process orders, refunds, exchanges, and account updates.
• Troubleshoot issues and partner with internal teams when additional support is needed.
• Document customer interactions accurately in our CRM system.
• Stay up to date on products, promotions, and company initiatives.
• Identify opportunities to recommend products that best support a pet's needs.
• Follow up with customers when needed to ensure a positive experience.

Skills

Customer service

Communication

Problem solving

CRM systems

Multichannel support

Attention to detail

Team player

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Job description

JustFoodForDogs, LLC in Tustin, CA is seeking a Customer Service Specialist who enjoys helping people and pets. You will be the primary contact for pet parents, answering questions, resolving issues, and guiding them on our products and services.

This role requires a friendly, organized, and solutions-oriented approach to create positive customer experiences. Join a fast-paced team that values service excellence, uses Salesforce, and supports a range of pet nutrition products.