Customer Success & Order Fulfillment Specialist

ADP, Inc.; Cumberland (RI); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Westminster Pet Products is seeking a Customer Success Associate to join the Cumberland, RI team. You will support customers, coordinate with the sales group, and ensure orders are fulfilled accurately while maintaining strong records.

This role requires a collaborative, proactive approach in a fast-paced environment. You will work with internal teams (Sales, Logistics, Finance) to resolve issues, drive customer satisfaction, and contribute to revenue growth.

Qualifikationen

• Three or more years of EDI order processing experience in a B2B environment.
• Experience in customer service, client support, or sales is beneficial.
• Ability to manage multiple tasks in a fast-paced environment.

Aufgaben

• Process and document orders from customers via EDI and email.
• Provide customers with an outstanding experience by professionally responding to communications and resolving issues.
• Track sales orders from entry to shipment to ensure complete fulfillment on time.
• Collaborate with Sales, Logistics, Marketing, and Product teams to meet customer needs and align messaging.
• Daily, weekly, and monthly reporting related to customer orders.

Kenntnisse

Customer focus

Multi-tasking

Organizational skills

Communication

Adaptability

Problem solving

Sales awareness

Email management

Team collaboration

EDI knowledge

Tools

EDI systems

Jobbeschreibung

Westminster Pet Products is seeking a Customer Success Associate to join the Cumberland, RI team. You will support customers, coordinate with the sales group, and ensure orders are fulfilled accurately while maintaining strong records.

This role requires a collaborative, proactive approach in a fast-paced environment. You will work with internal teams (Sales, Logistics, Finance) to resolve issues, drive customer satisfaction, and contribute to revenue growth.