Global Pet Food CSR & Order Specialist

Automatic Data Processing, Inc.; Mishawaka (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

United Petfood Producers USA Inc. is seeking a dedicated Customer Service Representative in Mishawaka, IN. You will handle inquiries by phone, email, live chat, and social media, resolve issues, and process orders while maintaining product knowledge and documentation accuracy.

Ideal candidates have strong communication, problem-solving, and teamwork skills, with familiarity in export/import paperwork. This full-time role may require occasional evenings based on business needs.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous customer service experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Identify and resolve customer issues; escalate when necessary.
• Maintain deep product knowledge to provide accurate information and support.
• Assist with order placement, tracking, and returns; ensure timely processing.
• Prepare and manage import/export paperwork as needed; coordinate with freight forwarders.
• Record customer interactions and transactions in the database; maintain records.
• Gather and report customer feedback to improve products and experiences.
• Collaborate with team and other departments to ensure a seamless customer experience.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

MS Office

Multitasking

Time management

Teamwork

Independence

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

United Petfood Producers USA Inc. is seeking a dedicated Customer Service Representative in Mishawaka, IN. You will handle inquiries by phone, email, live chat, and social media, resolve issues, and process orders while maintaining product knowledge and documentation accuracy.

Ideal candidates have strong communication, problem-solving, and teamwork skills, with familiarity in export/import paperwork. This full-time role may require occasional evenings based on business needs.