Remote Pet Nutritionist & Customer Care Specialist

Farmina; Greensboro (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits package

401K with employer matching

Paid holidays and PTO

Employee discounts

Job summary

Farmina North America is seeking a Follow Up Pet Nutritionist/Customer Service to support pet parents, drive sales, and help manage the health and well-being of their pets. You will report to the Customer Service Manager in North America.

The ideal candidate has 2–3 years of customer service experience, strong communication skills, and the ability to work under pressure in a fast-paced environment. Bachelor’s degree is preferred.

Qualifications

• 2–3 years' experience in customer service.
• Excellent verbal and written communication skills.
• Administrative and analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work under pressure with high volume workload.
• Able to work independently.
• Bachelor’s degree preferred.

Responsibilities

• Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied.
• Learn to identify customer needs to recommend the appropriate product and service offerings.
• Respond to customer queries via phone, email, SMS, etc.
• Provide clients nutritional and product support including sending custom feeding plans, creating condition sheets, and inviting users to download the Farmina Genius App.
• Assist Senior Customer Care representative with other follow-up related projects.

Skills

Customer service

Communication

Analytical skills

Administrative skills

Independence

Work under pressure

Education

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Farmina North America is seeking a Follow Up Pet Nutritionist/Customer Service to support pet parents, drive sales, and help manage the health and well-being of their pets. You will report to the Customer Service Manager in North America.

The ideal candidate has 2–3 years of customer service experience, strong communication skills, and the ability to work under pressure in a fast-paced environment. Bachelor’s degree is preferred.