Global Payroll Implementation Leader

Rippling; San Francisco (CA); On-site; USD 94,000 - 171,000; Full time

Job summary

Rippling is seeking a seasoned Manager for Implementation (Global Payroll) in San Francisco, to lead a team of 6-8 Implementation Managers and drive onboarding excellence for global customers. The role collaborates with Sales, Product & Engineering, and Support to ensure a seamless customer journey and strong outcomes.

You will coach, hire, and develop your team, tackle high-priority escalations, and optimize processes and KPIs while maintaining a high-energy, can-do mindset in a fast-paced SaaS

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
• Ruthless prioritization and time management.
• Boundless energy to help your team and your customers with a can-do attitude.
• Strong attention to detail and ability to solve complex, interdependent problems.
• Flexible to scaling and changing organizations and responsibilities.

Responsibilities

• Develop Implementation Managers through hands-on coaching and mentorship.
• Support hiring and onboarding of new Implementation Managers.
• Successfully resolve customer escalations for maximum satisfaction and positive relationships.
• Drive customer adoption of key features and best practices.
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.
• Track, monitor and continuously improve performance on key metrics and KPIs.
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.

Skills

SaaS experience

People leadership

Prioritization

Scale and adapt

Job description

Rippling is seeking a seasoned Manager for Implementation (Global Payroll) in San Francisco, to lead a team of 6-8 Implementation Managers and drive onboarding excellence for global customers. The role collaborates with Sales, Product & Engineering, and Support to ensure a seamless customer journey and strong outcomes.

You will coach, hire, and develop your team, tackle high-priority escalations, and optimize processes and KPIs while maintaining a high-energy, can-do mindset in a fast-paced SaaS