Enterprise Implementation Lead

Rippling; San Francisco (CA); On-site; USD 71,000 - 120,000; Full time

Job summary

Rippling is hiring an Implementation Manager in San Francisco to work with customers to implement and drive adoption of Rippling’s HR, payroll, IT and related products. You will consult with clients to understand objectives and leverage deep product knowledge to maximize value and adoption.

The role focuses on end-to-end implementation, timelines, and customer success, collaborating with Sales, CX, Product and Engineering to deliver outcomes and a superior experience.

Qualifications

• 3+ years in Implementation or Customer Experience at a rapidly growing SaaS company.
• 2+ years in a customer-facing role within HCM (HR, Payroll, Benefits, Time & Attendance).
• Proven project management experience deploying multiple projects simultaneously in a fast-paced environment.
• Excellent communication, presentation and relationship-building skills with a focus on customer experience.
• Ability to collaborate with Sales, CX, Product and Engineering teams.

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits, IT and other products.
• End-to-end management of the implementation process, aligning timelines and goals with the customer.
• Drive product adoption through bespoke guidance, best practices, and insights.
• Collaborate with Sales, Account Management, Technical Account Management and Support for seamless hand-offs and long-term success.
• Work with Product and Engineering to relay customer feedback and push for product enhancements.
• Help build process and best-practice frameworks to increase operational efficiency.

Skills

Implementation experience

Customer Experience

Project management

Cross-functional collaboration

SaaS

Job description

Rippling is hiring an Implementation Manager in San Francisco to work with customers to implement and drive adoption of Rippling’s HR, payroll, IT and related products. You will consult with clients to understand objectives and leverage deep product knowledge to maximize value and adoption.

The role focuses on end-to-end implementation, timelines, and customer success, collaborating with Sales, CX, Product and Engineering to deliver outcomes and a superior experience.