Global Payroll Implementation Manager – Lead & Scale

Rippling; New York (NY); On-site; USD 94,350 - 171,000; Full time

Job summary

Rippling is seeking an experienced Customer Success Leader to join their Implementation team in New York. This role involves managing and mentoring a team of Implementation Managers, ensuring seamless customer onboarding, resolving escalations, and driving product adoption. Candidates should have over 5 years of SaaS experience and at least 2 years in a leadership role. The position offers a competitive salary ranging from $94,350 to $171,000 based on location and experience, along with benefits and equity.

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 2+ years of professional experience leading a team.
• Strong attention to detail and ability to solve complex problems.

Responsibilities

• Develop Implementation Managers through coaching and mentorship.
• Support hiring and onboarding of new Implementation Managers.
• Drive customer adoption of key features and best practices.

Skills

SaaS experience

Team leadership

Prioritization

Problem-solving

Attention to detail

Adaptability

Job description

Rippling is seeking an experienced Customer Success Leader to join their Implementation team in New York. This role involves managing and mentoring a team of Implementation Managers, ensuring seamless customer onboarding, resolving escalations, and driving product adoption. Candidates should have over 5 years of SaaS experience and at least 2 years in a leadership role. The position offers a competitive salary ranging from $94,350 to $171,000 based on location and experience, along with benefits and equity.