Global Payroll Implementation Manager & Customer Success Lead

Rippling; San Francisco (CA); On-site; USD 94,000 - 171,000; Full time

Job summary

Rippling is seeking a seasoned Customer Success Leader to join their Implementation team in San Francisco. In this role, you will manage and mentor a team of Implementation Managers, oversee high-priority customer engagements, and collaborate across departments to enhance customer onboarding and satisfaction. The ideal candidate has extensive SaaS experience and a passion for developing team members. Competitive salary and benefits are included.

Qualifications

• 5+ years of SaaS experience in professional services or customer success.
• 2+ years leading a team with a focus on growth and career progress.
• Strong attention to detail to resolve complex problems.

Responsibilities

• Coach and develop Implementation Managers.
• Resolve customer escalations for satisfaction.
• Drive customer adoption of key features.

Skills

SaaS experience

Team leadership

Time management

Problem-solving

Job description

Rippling is seeking a seasoned Customer Success Leader to join their Implementation team in San Francisco. In this role, you will manage and mentor a team of Implementation Managers, oversee high-priority customer engagements, and collaborate across departments to enhance customer onboarding and satisfaction. The ideal candidate has extensive SaaS experience and a passion for developing team members. Competitive salary and benefits are included.