Technical Account Manager

Tech Sales Jobs; Cincinnati (OH); Hybrid; USD 79,000 - 117,000; Full time

Job summary

Worldpay is seeking a Technical Account Manager to partner with clients, ensure seamless payments operations, and drive implementation of product enhancements. The role blends technical acumen with client-focused collaboration and cross-functional teamwork.

You will coordinate testing, monitor metrics, and deliver results in a hybrid US-based setting, with an emphasis on global commerce and top-tier client service.

Qualifications

• Strong knowledge of payments products and transaction processing.
• Excellent communication with clients and internal stakeholders.
• Ability to analyze issues and identify root causes.

Responsibilities

• Serve as a subject matter expert for payments processes and workflows.
• Investigate and resolve complex client and transaction issues.
• Drive process improvements to enhance efficiency and quality.
• Coordinate testing and implementation of new products or changes.
• Monitor performance metrics and identify risks and improvements.
• Collaborate with cross-functional teams to support client experience.
• Take on additional duties to support team goals.

Skills

Payments domain knowledge

Client communication

Issue analysis

Cross-functional collaboration

Project management

Data-driven decisions

Relationship building

Job description

Technical Account Manager

Location: CINCINNATI, OHIO, DENVER, COLORADO, ATLANTA, GEORGIA

Remote Type: Hybrid

Time Type: Full time

Job Description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Account Manager to join our ever‑evolving team and help shape the future of global commerce.

What you’ll own

• Serve as a subject matter expert for payments processes, products, and operational workflows.
• Identify, investigate, and resolve complex operational, client, and transaction‑related issues.
• Drive process improvements and implement solutions that enhance efficiency, quality, and performance.
• Coordinate testing, validation, and implementation activities for new products, enhancements, or process changes.
• Monitor performance metrics and leverage data to identify trends, risks, and improvement opportunities.
• Partner with cross‑functional teams to support business objectives and deliver a positive client experience.
• Perform additional duties and projects as assigned to support team and organizational goals.

What you’ll bring

• Communicate effectively with clients, partners, and internal stakeholders in a clear and professional manner.
• Demonstrates strong knowledge of payments products, transaction processing, and industry best practices.
• Analyzes issues, identifies root causes, and implements effective solutions.
• Manages projects and priorities while meeting business objectives and service expectations.
• Collaborate with sales, operations, product, technology, and compliance teams to drive results.
• Build and maintain strong relationships through effective communication, negotiation, and teamwork.
• Exhibits adaptability, accountability, and a commitment to continuous improvement.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

#LI-KS1

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full‑time position, the good faith estimated annual salary range upon hire is $79,400.00-$116,975.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.