Global Payments Operations Change Lead

Bank of America Corporation; Charlotte (NC); Presencial; USD 105.000 - 150.000; Tempo integral

Resumo da vaga

Bank of America is seeking an experienced Project Manager to drive medium to large-scale initiatives within Global Payment Operations. You will partner with senior leadership to define strategy, manage scope, and deliver end-to-end program outcomes.

The role emphasizes cross-functional collaboration, change management, and rigorous project governance. A strong background in payments, operations, and agile delivery is preferred.

Qualificações

• Minimum of 5 years of experience with projects, production support activities and/or operations.
• Cross functional with strong business analysis, problem solving, quality management and organization skills.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Experience in connecting with a diverse set of clients to understand future business needs – a continuous learner.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in the value of diversity to reflect and meet diverse needs of clients and employees.

Responsabilidades

• Provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks.
• Drive our GPO roadmap delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects.
• Assess and analyze the impact of new initiatives globally across GPO.
• Acting as the primary point of contact and integration for operations across multiple projects.
• Driving end-to-end integration of work streams to deliver the solution; defining business requirements, approving technology design, project execution, integration and implementation.
• Managing creation of Jira stories; ensuring documentation from requirements to implementation meets enterprise change standards.
• Directing work efforts of resources across the project.
• Managing project scope, timeline and budget/expenses for GPO owned projects.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
• Ensuring all applicable change requirements are satisfied.
• Analyzing current state processes and workflows to develop improvement approaches and business cases.
• Coordinating with business to track tasks, deliverables and progress.

Conhecimentos

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer Focus

Data Management

Emotional Intelligence

Risk Management

Ferramentas

Jira

Microsoft Office

Descrição da vaga

Bank of America is seeking an experienced Project Manager to drive medium to large-scale initiatives within Global Payment Operations. You will partner with senior leadership to define strategy, manage scope, and deliver end-to-end program outcomes.

The role emphasizes cross-functional collaboration, change management, and rigorous project governance. A strong background in payments, operations, and agile delivery is preferred.