Payments Operations Transformation Lead

Bank of America Corporation; Richmond (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America Corporation is seeking a seasoned project/program manager to drive strategic changes within Global Payment Operations (GPO). The role focuses on consulting, program governance, and end-to-end project delivery across multiple work streams while coordinating with senior management and stakeholders.

Responsibilities include scoping initiatives, building business cases, and ensuring change adoption. A strong background in business analysis, communication, and Jira is essential.

Qualifications

• Minimum of 5 years of experience with projects, production support activities and/or operations.
• Cross functional with strong business analysis, problem solving, quality management and organization skills.
• Excellent written and verbal communication skills.
• Willing to learn and adapt to change.

Responsibilities

• Provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness task.
• Drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects.
• Assess and analyze the impact of new initiatives globally across GPO.
• Acting as the primary point of contact and integration for operations across multiple projects.
• Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including defining business requirements, reviewing and approving technology design, project execution, integration and implementation.
• Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards.
• Directing the work efforts of resources that may be functionally aligned as part of the project.
• Managing the project scope, timeline and budget/expenses for GPO owned projects.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
• Ensuring all applicable change requirements are satisfied.
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and elevate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills

Stakeholder mgmt

Business analysis

Problem solving

Communication

Change management

Agile/Jira

Tools

Jira

Windows

Microsoft Office

Job description

Bank of America Corporation is seeking a seasoned project/program manager to drive strategic changes within Global Payment Operations (GPO). The role focuses on consulting, program governance, and end-to-end project delivery across multiple work streams while coordinating with senior management and stakeholders.

Responsibilities include scoping initiatives, building business cases, and ensuring change adoption. A strong background in business analysis, communication, and Jira is essential.