Global Payments Change & Operations Lead

Bank of America Corporation; Scranton (Lackawanna County); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America Corporation is seeking an experienced Project Manager for Global Payment Operations in the United States. You will lead medium to large initiatives, partner with senior leadership, and drive changes across multiple workstreams to deliver measurable improvements.

The role emphasizes business analysis, stakeholder management, and cross-functional collaboration. You will define requirements, manage scope and budget, and ensure on-time execution in a dynamic, in-office environment

Qualifications

• Minimum of 5 years of experience with projects, production support activities and/or operations.
• Strong business analysis, problem solving and organization skills.
• Experience with Agile delivery and Jira is a plus.

Responsibilities

• Provides consulting to the GPO organization for operations excellence and change initiatives.
• Drive the GPO roadmap across Centers of Excellence delivering unified function, process and platform.
• Assess and analyze the impact of new initiatives globally across GPO.
• Act as primary contact and integration for operations across multiple projects.
• Define business requirements and review/approve technology design and implementation.
• Manage Jira stories and project documentation from requirements to implementation.
• Direct work of resources and manage project scope, timeline, and budget.
• Lead risk management, change adoption, and stakeholder management.
• Coordinate with business to track tasks, progress and outcomes.

Skills

Business analysis

Project management

Stakeholder management

Problem solving

Communication

Adaptability

Tools

Jira

Job description

Bank of America Corporation is seeking an experienced Project Manager for Global Payment Operations in the United States. You will lead medium to large initiatives, partner with senior leadership, and drive changes across multiple workstreams to deliver measurable improvements.

The role emphasizes business analysis, stakeholder management, and cross-functional collaboration. You will define requirements, manage scope and budget, and ensure on-time execution in a dynamic, in-office environment