Global Payments Incident Manager

Testing Site - JPMC; Tampa (FL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Testing Site - JPMC in Tampa is seeking an Incident Manager for Payments. You will lead the global incident management team, coordinating cross‑line of business partners and operations to mitigate disruptions and restore services rapidly.

You will drive incident reporting, root‑cause analysis, and cross‑functional collaboration, ensuring timely decision making and effective communication to executives and teams.

Qualifikationen

• 3+ years’ experience in managing issues, incident management, and team management.
• Strong written and verbal communication skills, with ability to draft executive level content concisely.
• Ability to review complex content, analyze data, and draw conclusions.
• Strong interpersonal skills to build partnerships, collaborate and drive outcomes.
• Engagement to be a positive point of contact for incidents and motivate teams.
• Conflict resolution skills to drive best outcomes amidst differing viewpoints.
• Troubleshoot with strong analytical skills and escalate when needed.
• Adapt to changing environments as payments landscape evolves.

Aufgaben

• Coordinate the business response across Operations, Client Service, Product for Technical and Non-Technical Major Incidents.
• Build an Incident Management team capable of handling Major Incidents during follow-the-sun hours.
• Organize staff coverage during weekdays, weekends, and holidays for 24/7 operations.
• Develop incident level reporting and presentations to support leadership.
• Conduct impact analysis and data analytics on incident root causes and improvements.
• Coordinate actions to recover services and return to business-as-usual.
• Document processes supporting Incident Management execution.
• Liaise with stakeholders to support the team’s mission in Payment Operations.
• Identify opportunities for strategic improvements and risk mitigation.

Kenntnisse

Incident management

Executive communication

Analytical thinking

Stakeholder collaboration

Adaptive mindset

Leadership

Problem solving

Tools

ITIL framework

Reporting & analytics

Jobbeschreibung

Testing Site - JPMC in Tampa is seeking an Incident Manager for Payments. You will lead the global incident management team, coordinating cross‑line of business partners and operations to mitigate disruptions and restore services rapidly.

You will drive incident reporting, root‑cause analysis, and cross‑functional collaboration, ensuring timely decision making and effective communication to executives and teams.