Global Patient Travel Program Leader

Medpace; Denver (CO); Vor Ort; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k)

Vacation days

Sick days

Paid holidays

Work from home flexibility

Life and AD&D insurance

Pet insurance

Travel expenses reimbursement

Zusammenfassung

Medpace is seeking a Patient Concierge Manager in Denver to build and lead a new global service that coordinates patient travel logistics and reimburses out-of-pocket expenses, ensuring a premier patient experience throughout clinical trial participation.

You will oversee start-to-finish processes, manage staff, coordinate with Travel and Finance teams, and present capabilities to clients while driving continual process improvements and reliable vendor management.

Qualifikationen

• Bachelor’s degree required.
• Minimum 5 years’ experience in a patient travel and payment service.
• Experience managing personnel or a department.
• Knowledge of global travel logistics and cost drivers.
• Familiarity with pharmaceutical clinical research industry and patient support benefits.
• Healthcare setting experience preferred.
• Spanish speaking is a bonus.
• Strong time management and ability to handle multiple projects.
• Proficient with Microsoft Office products.

Aufgaben

• Generate start-to-finish workflow guidelines and training materials.
• Assign staff to projects and manage department personnel.
• Review protocol and visit schedule for new project bids; ensure scope is aligned with patient needs.
• Present service capabilities and defend bids to clients.
• Coordinate cross-functional procedures and with external vendors.
• Develop financial tracking and reporting tools.
• Ensure vendor invoices are received monthly and entered for payment.
• Coordinate with Medpace Travel and Finance on spend and funding.
• Ensure technology enhancements and integrations are implemented on time.
• Evaluate processes for improvements and implement workflow development.
• Assess staff capacity and plan staffing; hire and train new staff.
• Maintain effective communication.
• May handle other projects and responsibilities.
• Evening and/or weekend travel support.

Kenntnisse

Project mgmt

Team leadership

Travel logistics

Budgeting

Clinical research

Healthcare knowledge

Spanish bonus

Time management

MS Office

Ausbildung

Bachelor’s degree

Tools

MS Office

Jobbeschreibung

Medpace is seeking a Patient Concierge Manager in Denver to build and lead a new global service that coordinates patient travel logistics and reimburses out-of-pocket expenses, ensuring a premier patient experience throughout clinical trial participation.

You will oversee start-to-finish processes, manage staff, coordinate with Travel and Finance teams, and present capabilities to clients while driving continual process improvements and reliable vendor management.