Patient Travel Coordinator

Medpace

Cincinnati (OH)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Flexible work environment

Competitive PTO packages

Company-sponsored employee events

Health and wellness initiatives

Discounts on local attractions

Job summary

Medpace is seeking a Patient Travel Coordinator in Cincinnati, OH, to support patients in clinical trials by coordinating their travel logistics. The role involves collaborating with various teams to enhance patient experiences and manage financial aspects of travel and reimbursements.

The ideal candidate will have a Bachelor's degree and 2 years of patient-facing experience. This position promises a dynamic work environment with competitive compensation and a supportive culture at Medpace.

Qualifications

2+ years’ experience in a patient-facing role.
Understanding of pharmaceutical clinical research.
Fluency in Spanish is a bonus.

Responsibilities

Serve as the main point of contact for patients.
Coordinate travel and payment requests.
Assist with study set-up activities and regulatory filing.
Track spending and prepare financial reports.
May require some evening and weekend work.

Skills

Patient-facing communication

Global travel logistics knowledge

Time management

Microsoft Office proficiency

Team player attitude

Education

Bachelor’s degree

Job description

Job Summary

The Patient Travel Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements. This position is fully office-based in Cincinnati, OH.

Responsibilities

Serve as the main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
Assist with new study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaise with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance

Qualifications

Bachelor’s degree
Minimum 2 years’ experience in a patient‑facing role
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Prior experience of working within a clinical research/healthcare setting
Spanish speaking is a bonus, however not essential
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
Determined and enthusiastic to embrace an opportunity within a new service
Team‑player with a positive attitude and genuine love to support patients

Cincinnati Perks