Entry-Level Patient Concierge Coordinator

Medpace; Cincinnati (OH); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive compensation

Health, retirement, PTO benefits

On-site Cincinnati HQ with dining

WFH after training

Job summary

Medpace in Cincinnati, OH is seeking a Patient Concierge Coordinator to support patients in clinical trials by coordinating travel logistics and reimbursements. You will serve as main contact between patients, clinics, and internal teams, ensuring smooth travel arrangements and accurate documentation.

The role involves coordinating study setup, vendor communications, and providing compassionate support, with potential evenings or weekends for urgent travel needs.

Qualifications

• Bachelor’s degree is required.
• Experience in a patient-facing role preferred.
• Knowledge of global travel logistics and cost drivers.
• Familiarity with clinical research/healthcare settings.
• Spanish speaking is a bonus but not required.
• Effective time management with ability to manage multiple projects.
• Proficient in Microsoft Office.

Responsibilities

• Serve as main contact for patients and clinic nurses to handle travel and payment requests.
• Collaborate with trial managers to set guidelines for new studies.
• Set up new studies in portal and finance, prepare materials, ensure regulatory filing and translations.
• Onboard clinic nurses for new sites.
• Coordinate with patients' families or caregivers.
• Coordinate logistics and translations with outside vendors.
• Plan for future visit needs and improve efficiencies.
• Track spending and prepare monthly financial reporting.
• Maintain effective communication; may handle other projects.
• Some evening/weekend work for travel emergencies.

Skills

Patient-facing experience

Time management

Multitasking

Team collaboration

Spanish language (bonus)

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.

This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Responsibilities

• Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
• Work with the client and trial manager to create guidelines and parameters for each new study
• New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
• Onboard the clinic nurse for new sites
• Liaising with patients (or patient’s primary caregiver/family member)
• Coordinate logistics and translation needs with various outside vendors
• Effectively plan for future visit needs and utilize efficiencies whenever possible
• Track spending and prepare monthly usage financial reporting
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned
• Some evening and or weekend work for patient travel emergency assistance

Qualifications

• Bachelor’s degree
• Experience in a patient-facing role preferred
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Prior experience of working within a clinical research/healthcare setting
• Spanish speaking is a bonus, however not essential
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase I-IIIV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

• Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

• Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
• Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

• Office based environment with on-site mentors
• Defined career paths with clear advancement opportunities
• Industry renowned onboarding and training programs designed to accelerate professional development
• Ongoing training and continuous learning opportunities throughout your career
• An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

• Competitive compensation programs that recognize and reward performance
• Comprehensive health, wellness, retirement, and PTO benefits
• Office based culture with occasional WFH that provides flexibility for eligible positions after training
• Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience

• A modern corporate campus designed to support collaboration and productivity
• Multiple on-site dining options in the heart of Madison Square
• Free on-site parking
• Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.