Patient Travel Coordinator

Medpace; Denver (CO); On-site; USD 58,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Flexible work environment

Competitive PTO packages

Employee appreciation events

Community involvement initiatives

Discounts on local sports games

Job summary

Medpace is looking for a Patient Travel Coordinator in Denver, Colorado. The role involves coordinating travel logistics for patients participating in clinical trials and ensuring a smooth experience during their journey.

The ideal candidate will have a Bachelor's degree and at least 3 years of experience in patient travel services, as well as strong organizational skills and a positive attitude. The compensation ranges from $58,000 to $90,000, with a comprehensive benefits package including flexible work arrangements.

Qualifications

• Minimum 3 years' experience in patient travel and payment services.
• Prior experience in a clinical research or healthcare setting.
• Knowledge of the pharmaceutical clinical research industry.

Responsibilities

• Main point of contact for the patient and clinic nurse for travel requests.
• Coordinate logistics with various outside vendors.
• Prepare monthly usage financial reporting.

Skills

Knowledge of global travel logistics

Effective time management skills

Spanish speaking

Computer literacy in Microsoft Office

Positive attitude and team player

Education

Bachelor's degree

Job description

The Patient Travel Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Responsibilities

• Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
• Work with the client and trial manager to create guidelines and parameters for each new study
• New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
• Onboard the clinic nurse for new sites
• Liaising with patients (or patient’s primary caregiver/family member)
• Coordinate logistics and translation needs with various outside vendors
• Effectively plan for future visit needs and utilize efficiencies whenever possible
• Track spending and prepare monthly usage financial reporting
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned
• Some evening and or weekend work for patient travel emergency assistance

Qualifications

• Bachelor’s degree
• Minimum 3 years' experience in a patient travel and payment service
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Prior experience of working within a clinical research/healthcare setting
• Spanish speaking is a bonus, however not essential
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Compensation

A target salary range of $58,000 - $90,000 with potential for bonus awards. Your compensation will be based on your skills and experience. Medpace offers the following benefits for full-time positions: medical, dental, vision, 401(k), vacation policy, sick days, paid holidays, work from home flexibility, short-term disability, long-term disability, health savings and flexible savings accounts, life and AD&D insurance, pet insurance, and reimbursement for travel expenses (including food and gas allowance, rental cars, and hotel accommodations). Applications will be accepted on an ongoing basis. For more details, please discuss with your recruiter

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs