Patient Travel Coordinator

Medpace

Denver (CO)

On-site

USD 58,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Flexible work environment

Competitive PTO packages

Employee appreciation events

Community involvement initiatives

Discounts on local sports games

Job summary

Medpace is looking for a Patient Travel Coordinator in Denver, Colorado. The role involves coordinating travel logistics for patients participating in clinical trials and ensuring a smooth experience during their journey.

The ideal candidate will have a Bachelor's degree and at least 3 years of experience in patient travel services, as well as strong organizational skills and a positive attitude. The compensation ranges from $58,000 to $90,000, with a comprehensive benefits package including flexible work arrangements.

Qualifications

Minimum 3 years' experience in patient travel and payment services.
Prior experience in a clinical research or healthcare setting.
Knowledge of the pharmaceutical clinical research industry.

Responsibilities

Main point of contact for the patient and clinic nurse for travel requests.
Coordinate logistics with various outside vendors.
Prepare monthly usage financial reporting.

Skills

Knowledge of global travel logistics

Effective time management skills

Spanish speaking

Computer literacy in Microsoft Office

Positive attitude and team player

Education

Bachelor's degree

Job description

The Patient Travel Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Responsibilities

Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaising with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance

Qualifications

Bachelor’s degree
Minimum 3 years' experience in a patient travel and payment service
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Prior experience of working within a clinical research/healthcare setting
Spanish speaking is a bonus, however not essential
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
Determined and enthusiastic to embrace an opportunity within a new service
Team-player with a positive attitude and genuine love to support patients

Compensation

A target salary range of $58,000 - $90,000 with potential for bonus awards. Your compensation will be based on your skills and experience. Medpace offers the following benefits for full-time positions: medical, dental, vision, 401(k), vacation policy, sick days, paid holidays, work from home flexibility, short-term disability, long-term disability, health savings and flexible savings accounts, life and AD&D insurance, pet insurance, and reimbursement for travel expenses (including food and gas allowance, rental cars, and hotel accommodations). Applications will be accepted on an ongoing basis. For more details, please discuss with your recruiter

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